Terms and Conditions - House Clearance South Kensington
Welcome to House Clearance South Kensington. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with the following terms.
1. Introduction
House Clearance South Kensington provides comprehensive house clearance services, including the removal of unwanted items, estate clearance, and donation of reusable goods. Our mission is to deliver efficient, respectful, and environmentally responsible services to our clients.
2. Services Offered
- Standard Clearance: Removal of household items, furniture, and appliances.
- Estate Clearance: Comprehensive clearance services for estates, including sorting, removal, and disposal.
- Recycling and Donation: We prioritize recycling and donating items where possible to minimize waste.
3. Booking and Scheduling
To book our services, clients must provide accurate information regarding the scope of work, location, and specific requirements. We strive to accommodate preferred schedules, but bookings are subject to availability.
3.1. Confirmation
Once a booking is made, clients will receive a confirmation outlining the agreed services, date, and cost estimates.
3.2. Rescheduling and Cancellation
Clients may reschedule their appointments with a minimum of 48 hours' notice. Cancellations within 24 hours may incur a fee to cover operational costs.
4. Pricing and Payment
Our pricing is transparent and based on the volume of items, complexity of the clearance, and accessibility of the property.
- Estimates: Clients receive a detailed estimate before services commence.
- Payment Terms: Payment is due upon completion of services. We accept various payment methods for client convenience.
5. Client Responsibilities
Clients are responsible for ensuring that the property is accessible on the scheduled date and that all items to be cleared are available for removal.
- Access: Providing necessary access to the property, including keys or security codes if required.
- Safety: Ensuring that any hazardous materials are disclosed and handled appropriately.
6. Our Responsibilities
House Clearance South Kensington is committed to delivering services with professionalism and respect for clients' properties.
- Timeliness: Arriving on the agreed date and time.
- Respect: Handling all items with care to avoid damage to property.
- Disposal: Ensuring proper disposal of items, adhering to environmental regulations.
7. Liability
While we take utmost care in handling your possessions, House Clearance South Kensington is not liable for pre-existing damages or unforeseen circumstances beyond our control.
- Insurance: We maintain appropriate insurance coverage to protect against accidental damage during clearance.
- Limitations: Clients are advised to arrange for the removal of valuables and sensitive items separately.
8. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. We do not share your information with third parties without consent.
8.1. Data Protection
All personal data is stored securely and processed in accordance with applicable data protection laws.
9. Dispute Resolution
In the event of any disputes, clients are encouraged to contact our customer service team to resolve issues amicably. If a resolution cannot be reached, both parties agree to seek mediation before pursuing legal action.
10. Changes to Terms and Conditions
House Clearance South Kensington reserves the right to update these Terms and Conditions as needed. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any legal actions related to our services will be conducted within the appropriate UK jurisdictions.
12. Acknowledgment
By engaging with House Clearance South Kensington, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.